Transform your contact center from the cloud

Drive more revenue and improve productivity, efficiency and customer satisfaction with an MCK contact center solution.

Give customers the freedom to contact by their preferred channel

MCK’s multi-channel solution gives customers the choice of contact by voice, chat, email, text, instant message, social channels and video
or web collaboration.

Greater control, increased customer satisfaction and simple migration for any size business

Control operations

Comprehensive management tools and web portal to monitor traffic, agents and key metrics.

Increase satisfaction

Faster call resolution and personalized service drive revenue and customer satisfaction.

Suitable for any business

From first contact center to multi-site enterprise operations, ABC delivers advanced, multi-channel capability.

Simple migration

Forget legacy limitations with a smooth migration path to CC- One’s advanced contact center resources.

Sophisticated routing

ACD, IVR or business rules route calls to the right agent.

CRM integration

Immediate access to customer information improves productivity and supports personalized service.

Management information

Supervisors can balance and scale resources to maximize efficiency.

Queue management

Prioritize incoming calls and reduce the risk of abandoned calls.

Internal collaboration

Easy transfers, conferencing and messaging tools help agents get advice and support during a call.

Customer insight

360 degree view of interactions and analytics of customer actions increase insight for improving business outcomes.

CONFERENCING, MOBILITY, & MESSAGING ARE CRITICAL VOIP FEATURES

These are the features that will take your communications to the next level.

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Powered by the BroadSoft platform

The BroadSoft Communications Platform is the backbone of our contact center services and we specialize in BroadSoft applications and deployments. CC-One is part of MCK’s comprehensive portfolio of communications and contact center solutions for small, medium and large businesses. Together, these solutions help businesses improve collaboration, mobility, agility and customer service.

To find out more about CC One and other MCK solutions, call 1-844-620-2505.