Voice & Video transforms business communications with new ways to collaborate

That makes it easy for people to collaborate and drive innovation even if they’re away from the office.

Keep everyone in contact, any way they choose

With HD voice and HD video on every call and every device from anywhere, every employee feels connected and ready to make a contribution. Working remotely is no longer a barrier to collaboration.

Switch, forward and transfer with ease

Switch devices

Got to leave your desk mid-call?
Easy, just switch the call on the run from your desk phone to your mobile and you won’t miss a word.


Need to transfer a call?
Just click on the contact’s name in your directory and they’re connected.

Forward calls

Unsure what device your colleagues have?
With one number you can forward calls with confidence and they will ring up to five of their devices simultaneously.

Communications + Apps = Productivity Plus +

Our Cloud Business Phone service integrates seamlessly with business applications like customer relationship management (CRM) systems, calendars and productivity programs like Google Apps and Office 365.

You can call, email or message colleagues from within programs like Word or PowerPoint, making it easy to collaborate & share documents, spreadsheets & presentations. With CRM integration, you can learn more about callers or contacts before the call.

That’s real productivity.

Great features for the modern workplace

Three-way calling – Add a third caller without interruption.
Company and contact directory – Personal and business directories accessible from any device.
Text response  – Send a text reply if you don’t want to take the reply.
Visual voicemail – Voicemail transcripts delivered to the unified inbox.
Call waiting – Audible alerts so you don’t miss any calls.
Presence – Lets you know if a contact is available to take a call.

Do not disturb – Set your status and take calls by voicemail if you’re busy
Online fax – Send and receive faxes without a fax machine.
Call recording – Record calls for archiving and compliance.
Call screening – You decide if you want to take a call
Simultaneous ringing – Calls ring on up to 5 devices, making it easier to stay in contact.

Take your voice & video communications to the next level


The BroadSoft Telecom Communications Platform is the backbone of our VoIP services and we specialize in BroadSoft applications and deployments. The core communications platform consists of:

  • BroadWorks – the leading VOIP platform that brings you expanded service reach, application integration, and operational cost savings.
  • BroadCloud – a fully-managed, end-to-end communications platform providing you with both standardization and flexibility.
  • UC-One – a unified voice, video, IM, and presence communications experience for your employees, across mobile and desktop platforms including Windows, Mac, Android, and iOS.

For technical support for all hosted services, please email support@citel.com or call 1-877-248-3587